I've had my Veloster for about seven months now. Less than 5000 miles (which includes a trip from Cincinnati to Baltimore/DC)..so I don't drive it a ton. However, I do drive it enough that I want my bluetooth to work with my iphone 4s. I've posted on this issue before and it didn't seem that many people had the same problem as I did.
However, I got a notice from Hyundai that until my headunit was updated, I wouldn't have any Bluelink functionality. In fact, I found a $100 credit in my account from them when they suspended it. I'm so thoroughly confused. I even called Hyundai about it and they're not sure either. So I make an appointment to get a new update (I got one a few months ago that did not help my bluetooth problem) along with an oil change.
Imagine my surprise when not one, not two, not three people - but FOUR other people are at the dealership complaining that their Bluetooth doesn't work (on various models of Hyundai vehicles - I was the only Veloster). even one of the techs came out and said "Oh not another bluetooth issue!" So anyway - the guy I check in with says "Oh yeah, you'll just need a Bluelink update and you'll be fine" and I say "You know, I don't really think that Bluetooth functionality and BlueLink go hand in hand, but ok." So my son and I wait for a while and finally he comes back and says "We're gonna have you talk to our Service Manager. He's our expert in all things related to Bluetooth". The Service Manager comes over and says "Umm. You don't need an update, you're up to date. Let me show you some things on your car and how to work it. I'm sure you're just missing a step or two". I start to say something but he just walks off towards my car.
I tried hard not to get pissed because I despise when people automatically assume I'm some kind of an idiot who doesn't know how to use my "systems". I maintain my composure, trying hard not to call him an asshat and I follow him off to my car.
So we get in the car and he says "Ok, now show me your phone" So I show it to him and he says "Well you don't even have the bluetooth on!" and I said "Why wouldI keep it on when I have no car to pair it up to?" and says "WEll yeah but how do you expect the car to know that there's a phone available?" And I say "Look, it doesn't matter what freaking kind of phone I have. I can't get to the bluetooth functions. It doesn't work" and he starts pressing buttons and the response from the system just kept saying "Initializing Bluetooth handsfree" and then did nothing else. So he says "You need to unpair the phone with the car and everything and then reset it up" and I said "Well that would be swell but how can I do that if I can't get to the functions that I need to be able to do that? I can obviously remove the car from my phone which I've already done...but well not the other way around" and he says "Well, you know you have to have your phone off" and I said "Really? That's an interesting concept. I have to have my phone OFF so I can get into the Bluetooth settings screen on the CAR. Huh."
At this point, I'm peeved and my son is standing next to me and he says "Mommy, don't get mad." and then he looks at the service manager and says "My mom knows what she's talking about, sir". Which made me at least laugh and cool off a bit, I don't want to leave my son with the impression that his mom is some kind of hotheaded asshat who just goes off for no apparent reason.
Then he wants to reset my headunit so I'm like ok, you go ahead and do that. I've done it multiple times. So he does it and surprise - SAME thing. Then he says he wants me to leave the car and my phone and they'll take a look at it. I said "no I'm not leaving you my phone for an unspecified amount of time so you can see if you can get into the bluetooth settings. They're not related. I should be able to get into the bluetooth settings no matter how many freaking phones I've got in my pocket or which phones I've got. If I had the thing set up to auto-connect, it should attempt to do that on start up and send me a failure message if the phone isn't there. Then I still should be able to get into the Bluetooth settings screen. "
Clearly, I'm frustrating him - which admittedly, I'm hot under the collar so I'm sure my tone was less than congenial. So he wanders off to confer with some other guy and then comes back and says "Yeah, we're gonna have to get on with Hyundai technical support. I see now what you're saying. So we'll make you an appointment to bring the car in and you'll get a loaner until we can get it fixed."
I've been telling and showing them this for seven months and I kept getting told it's a BlueLink issue. Now perhaps it has something to do with the hardware/software from Bluelink. But interestingly enough you should be able to use your Bluetooth without ANY Bluelink subscriptions. At least thats what Hyundai told me, that's what I read in the manuals and that's how most other cars are.
Does anyone else have this problem? I've posted on here about it before and didn't get anywhere really. I've tried to go to the car with multiple phones - but if the bluetooth setup for the car is not accessible - who cares what kind of phones you have with you? Or not turned on. Or turned on. Or hanging out in the car next to you.
I know Bluetooth isn't exactly the end of the world - but for me, since I'm on call regularly, it's a lot easier to answer my phone without picking it up or fumbling with buttons.
However, I got a notice from Hyundai that until my headunit was updated, I wouldn't have any Bluelink functionality. In fact, I found a $100 credit in my account from them when they suspended it. I'm so thoroughly confused. I even called Hyundai about it and they're not sure either. So I make an appointment to get a new update (I got one a few months ago that did not help my bluetooth problem) along with an oil change.
Imagine my surprise when not one, not two, not three people - but FOUR other people are at the dealership complaining that their Bluetooth doesn't work (on various models of Hyundai vehicles - I was the only Veloster). even one of the techs came out and said "Oh not another bluetooth issue!" So anyway - the guy I check in with says "Oh yeah, you'll just need a Bluelink update and you'll be fine" and I say "You know, I don't really think that Bluetooth functionality and BlueLink go hand in hand, but ok." So my son and I wait for a while and finally he comes back and says "We're gonna have you talk to our Service Manager. He's our expert in all things related to Bluetooth". The Service Manager comes over and says "Umm. You don't need an update, you're up to date. Let me show you some things on your car and how to work it. I'm sure you're just missing a step or two". I start to say something but he just walks off towards my car.
I tried hard not to get pissed because I despise when people automatically assume I'm some kind of an idiot who doesn't know how to use my "systems". I maintain my composure, trying hard not to call him an asshat and I follow him off to my car.
So we get in the car and he says "Ok, now show me your phone" So I show it to him and he says "Well you don't even have the bluetooth on!" and I said "Why wouldI keep it on when I have no car to pair it up to?" and says "WEll yeah but how do you expect the car to know that there's a phone available?" And I say "Look, it doesn't matter what freaking kind of phone I have. I can't get to the bluetooth functions. It doesn't work" and he starts pressing buttons and the response from the system just kept saying "Initializing Bluetooth handsfree" and then did nothing else. So he says "You need to unpair the phone with the car and everything and then reset it up" and I said "Well that would be swell but how can I do that if I can't get to the functions that I need to be able to do that? I can obviously remove the car from my phone which I've already done...but well not the other way around" and he says "Well, you know you have to have your phone off" and I said "Really? That's an interesting concept. I have to have my phone OFF so I can get into the Bluetooth settings screen on the CAR. Huh."
At this point, I'm peeved and my son is standing next to me and he says "Mommy, don't get mad." and then he looks at the service manager and says "My mom knows what she's talking about, sir". Which made me at least laugh and cool off a bit, I don't want to leave my son with the impression that his mom is some kind of hotheaded asshat who just goes off for no apparent reason.
Then he wants to reset my headunit so I'm like ok, you go ahead and do that. I've done it multiple times. So he does it and surprise - SAME thing. Then he says he wants me to leave the car and my phone and they'll take a look at it. I said "no I'm not leaving you my phone for an unspecified amount of time so you can see if you can get into the bluetooth settings. They're not related. I should be able to get into the bluetooth settings no matter how many freaking phones I've got in my pocket or which phones I've got. If I had the thing set up to auto-connect, it should attempt to do that on start up and send me a failure message if the phone isn't there. Then I still should be able to get into the Bluetooth settings screen. "
Clearly, I'm frustrating him - which admittedly, I'm hot under the collar so I'm sure my tone was less than congenial. So he wanders off to confer with some other guy and then comes back and says "Yeah, we're gonna have to get on with Hyundai technical support. I see now what you're saying. So we'll make you an appointment to bring the car in and you'll get a loaner until we can get it fixed."
I've been telling and showing them this for seven months and I kept getting told it's a BlueLink issue. Now perhaps it has something to do with the hardware/software from Bluelink. But interestingly enough you should be able to use your Bluetooth without ANY Bluelink subscriptions. At least thats what Hyundai told me, that's what I read in the manuals and that's how most other cars are.
Does anyone else have this problem? I've posted on here about it before and didn't get anywhere really. I've tried to go to the car with multiple phones - but if the bluetooth setup for the car is not accessible - who cares what kind of phones you have with you? Or not turned on. Or turned on. Or hanging out in the car next to you.
I know Bluetooth isn't exactly the end of the world - but for me, since I'm on call regularly, it's a lot easier to answer my phone without picking it up or fumbling with buttons.
I not only cleared all the recent calls on my phone, I also unchecked the "Phone Recent" box. Sweet!
