[Nxt3]

Do you think they'd do that without the Lemon Law being enforced? I don't want to get a used car. It's unfortunate, but I like my Veloster because I know how it's been driven, I know what it's been through. The idea of getting a used car--given that I purchased this car new back in September--bothers me.

 

[vincejr]

Its only 4-ish months old??? Wow. I'm just thinking you have them dead to rights regarding lemon law. Given the fact that they will almost clearly lose the claim, I think they would/should consider giving you a new car and forgo all the legal BS. I think if you present it that way you have a chance of winning them over... Especially if replacing the PCM or computer doesn't fix it... Seems they've had your car more than you have use of it... Yet another strike against them too...

My first Veloster was a 2012 with 4k miles on it. It was a dealer demo and was in near mint shape... That would be the other option you could consider but really I think they owe you a new working car.

 

[JGunz18]

Thanks for the update...Wishing you the best! At least they hooked it up with another loaner.

 

[Nxt3]

Thanks for the update...Wishing you the best! At least they hooked it up with another loaner.

The loaner is no joke. 2015 V6 Mustang--hell yeah. Too bad its a gas guzzler.



I think if they replace the PCM and then the issue arises again, I'm gonna call up Hyundai and present my argument for compensation--whether it be a new car or money, without bringing Lemon Law into the picture.

 

[Nxt3]

So, here's an update. I'm actually going to need some help with this.

They've had my car for three weeks as of today. The dealership called me early this morning, and told me it was fixed, and that I could come and pick it up; a few hours later, I recieve another call saying "Never mind, the issue is back."

Here is what they did:

• Replaced ECU (took them a long time to get the part, because the car is so new, they didn't have any 2015 ECUs in the USA--so, it was shipped from South Korea)
• Replaced both fuel pumps
• Replaced regulators (?)

They are sure, at this point, it's an electrical issue; the next thing they are going to replace is a wiring harness (?); now, I just have to wait for them to get the part.

Dealership aside, it has been more than 30 days that my car has been out for service for the same issue. By GA's Lemon Law, I am now able to immediately request for a repurchase or a new car; (I skipped two steps due to it being more than 30 days; read more here).

Backtracking here:
Last Thursday (Feb. 12th), I called the Customer Care line and explained it has been two weeks, and I've heard nothing; I told them I was considering Lemon Law-ing it, but wanted to see if we could negotiate a deal first. The Case Manager tells me "I'll escalate it to the right people, and you'll hear from me within 24hrs." I never heard from him. I call back the next day (Friday, Feb. 13th); I tell them I've heard nothing, despite being told I would. The Case Manager told me it was escalated, and that we were waiting on the "Research Department" (wtf?) to get in-touch with me regarding negotiating a deal.

So, something you should know, I was contacted by a Pauletta Milton from Hyundai Regional Office on January 29th. This was a few days after I had dropped off the car. She just told me that she was the person to contact if I have anything else to discuss. So, I called her on Feb. 6th; I didn't get her, but left a message. I've called her several times over the last week and left multiple voicemails. I haven't heard from her. I called Customer Care today and expressed my dissatisfaction with how everything is being handled. I told them I've been trying to reach Pauletta for a little over a week, and I've heard nothing. The Customer Care representative told me there was nothing I could do; he couldn't tell me anything regarding this person other than her number; when I escalated it to asking about negotiating, it was raised to her--the irony. The Customer Care rep told me there was nobody else I could talk to--the highest up I could speak to was the rep's manager--but that wouldn't matter.

What I need help with: What do I do from here? I want to negotiate something, but I have absolutely nobody to speak to regarding the matter; anyone I should be contacting, I can't, because we're waiting on them. I'm not happy with any of this, and I don't really know what to do other than Lemon Law-ing the car--something I'm trying to avoid at all costs.

 

[Figaro]

Have you tried the Hyundai Complaints section of their website?

 

[vincejr]

Sounds like they would be liable for all court costs and frustration due to this. You probably should consult a lawyer, with such an open close case, I can't believe there isn't a lawyer that wouldn't take this in a heartbeat and nail them to the wall... Fact is, if you don't get the legal system involved, then Hyundai isn't motivated to do anything, they'll just play you till you go away or give up...

 

[Nxt3]

Have you tried the Hyundai Complaints section of their website?

I didn't even know this was a thing. I'm going to call them this evening.

Sounds like they would be liable for all court costs and frustration due to this. You probably should consult a lawyer, with such an open close case, I can't believe there isn't a lawyer that wouldn't take this in a heartbeat and nail them to the wall... Fact is, if you don't get the legal system involved, then Hyundai isn't motivated to do anything, they'll just play you till you go away or give up...

I agree. Unfortunately, I just don't have the time to deal with all of that. I'm a student--time spent dealing with Hyundai is time I lose studying. :\ I'm going to contact Hyundai at the link above, though. Maybe that will get me somewhere.

 

[Figaro]

I didn't even know this was a thing. I'm going to call them this evening.

Like most corporate websites, such bits of information are not easily found. Always checkout the very bottom of a company's website, as they usually have all the really important links (such as the Contact Us) link there. I found that page under the FAQ section at the very very very bottom under Contact Us. There was a link, which I'm sure they are now required to have due to their MPG lawsuit. They just want to hide it from prospective customers

 

[Aloha_From_Bradley]

Dude this is nuts. I can't believe you don't have your cat back yet. I brought up the whole lemon law thing awhile back just as a last resort, but I think your there bro. I would file a case and get a new car... call it a day.

How lengthy is the actuall process? How long until you could expect realistic results?

 

[vincejr]

First I really want to say that I totally understand that you're a student and that school is your first priority, but I implore you to seriously consider our advice and look into exercising your rights under the lemon law. In the time it takes you to call Hyundai's complaints and consumer affairs department and explain your situation all over again to yet another person, you could have instead called a tort/contract law attorney or automotive law attorney and gotten a consultation and an opinion about the value of your case. At this point you have been without the use of your vehicle for possibly more than 50% of the time you've owned it, not to mention the inconvenience and loss of your time which a good attorney will easily be able to make a case and attach a value to as well. I mean we're possibly looking at something more than just a new car, there could be monetary compensation as well due to lost value, expenses, and lost time. One phone call to a lawyer could net you significant gains .... And once an attorney gets ahold of it, you won't really have to do anything else, they will take the case and run with it for you, that's what they do.

Take it from someone (me) who knows how long Hyundai consumer affairs takes with their process if you let them, my first Veloster was sold to me with a defective sunroof which was in the form of a national safety recall which they claimed they serviced and actually did not... I had them bent over a barrel and got 1000s of dollars in compensation for their negligence...

I'm just suggesting you make a call to an attorney before you move any further with consumer affairs... You could be sitting on a gold mine or at least a brand new car... Who knows if you're going to end up with even more problems later in life with this car because they've taken it apart so many times... Personally I believe that each time they break the factory seal on any part of the car while they're trying to repair this opens you up to potential problems down the road, but that is just my personal belief about factory work versus dealer mechanic work...

Please do consider our advice, you're probably sitting on an open and shut case since you've been without a vehicle for so long, a vehicle you're paying payments and insurance on right now, but don't have the usage of...

Best wishes to you bro, whatever you decide but this seems to be a dead ringer in your favor if you just pursue it. I understand if you want to give the dealer one more chance to offer a remedy such as swapping out your car for a new one but after that I say go for the throat..

Good luck man

 

[vincejr]

At a minimum you could get a lawyer to write a letter on your behalf stating you're aware of your rights and demand a remedy or else you'll pursue full legal remedy... This will send the message that you're serious and get their attention and possibly a quick deal / solution with them instead of a full blown case....

 

[Aloha_From_Bradley]

^ This... lol. I would plead every last detail. I would calculate your average MPG you're getting in that god awful mustang, and your average miles driven a week/month. They should even compensate you for the difference in gas, not to mention all the trips you have made to the dealership and back. The sad part is the V/VT is only getting better reviews as time goes by. When The V first debuted, it had less than "rave" status, but people warmed up to it's funky nature and started loving it. Also from what I understand all V's/VT's final assembly point are in South Korea. I own an 13' Elantra and the difference in build quality is fairly noticeable. My V has far less creeks and rattles, and overall feels more grounded. It has more of a solid feel to it. What I'm getting at is you just got a bad apple. I bet you could buy another V 100 times over and never run into this many problems. Do everything you can to get a new car bro. I recently saw a 13' civic SI get "lemoned" just because it needed a new head gasket.

 

[Nxt3]

First I really want to say that I totally understand that you're a student and that school is your first priority, but I implore you to seriously consider our advice and look into exercising your rights under the lemon law. In the time it takes you to call Hyundai's complaints and consumer affairs department and explain your situation all over again to yet another person, you could have instead called a tort/contract law attorney or automotive law attorney and gotten a consultation and an opinion about the value of your case. At this point you have been without the use of your vehicle for possibly more than 50% of the time you've owned it, not to mention the inconvenience and loss of your time which a good attorney will easily be able to make a case and attach a value to as well. I mean we're possibly looking at something more than just a new car, there could be monetary compensation as well due to lost value, expenses, and lost time. One phone call to a lawyer could net you significant gains .... And once an attorney gets ahold of it, you won't really have to do anything else, they will take the case and run with it for you, that's what they do.

Take it from someone (me) who knows how long Hyundai consumer affairs takes with their process if you let them, my first Veloster was sold to me with a defective sunroof which was in the form of a national safety recall which they claimed they serviced and actually did not... I had them bent over a barrel and got 1000s of dollars in compensation for their negligence...

I'm just suggesting you make a call to an attorney before you move any further with consumer affairs... You could be sitting on a gold mine or at least a brand new car... Who knows if you're going to end up with even more problems later in life with this car because they've taken it apart so many times... Personally I believe that each time they break the factory seal on any part of the car while they're trying to repair this opens you up to potential problems down the road, but that is just my personal belief about factory work versus dealer mechanic work...

Please do consider our advice, you're probably sitting on an open and shut case since you've been without a vehicle for so long, a vehicle you're paying payments and insurance on right now, but don't have the usage of...

Best wishes to you bro, whatever you decide but this seems to be a dead ringer in your favor if you just pursue it. I understand if you want to give the dealer one more chance to offer a remedy such as swapping out your car for a new one but after that I say go for the throat..

Good luck man

But would I have to pay for the attorney? I can't afford a lawyer. I would assume the Lemon Law pays for it, correct?

After reading your post, I think you're probably correct. Unfortunately, after posting my latest update here--the lady from the Regional Offices got a hold of me. I told her that I wanted to negotiate some sort of deal, otherwise, I was going to Lemon Law it. She said she'd contact the Regional Manager and get in touch with me by Wednesday (Feb. 18th). I'm going to wait and see what happens. If I don't get a call tomorrow, I guess I'll see about getting an attorney.

 

[vincejr]

Its worth a phone call to an attorney, a free consult is worth it... And yeah, given the circumstances I believe the attorneys costs should be paid by Hyundai cause you'd win the case if they fought you.

 

[Nxt3]

Its worth a phone call to an attorney, a free consult is worth it... And yeah, given the circumstances I believe the attorneys costs should be paid by Hyundai cause you'd win the case if they fought you.

I spoke with an attorney. He said there wasn't anything he needed to do now; if I asked for Hyundai to repurchase my car or give me a new one--and Hyundai declines both, then I was told to contact him (the attorney) again.

 

[vincejr]

Great, so you have a game plan or at least know the next couple of steps. Did you ask him his opinion on your situation? Such as his general view on how clear cut things are and how much of your expenses could potentially be covered... Stuff like that... Good questions for the next time you speak to him...

 

[Nxt3]

Great, so you have a game plan or at least know the next couple of steps. Did you ask him his opinion on your situation? Such as his general view on how clear cut things are and how much of your expenses could potentially be covered... Stuff like that... Good questions for the next time you speak to him...

No, I didn't ask stuff like that. It sounds like my only option is to ask for a replacement car. I can't have the car repurchased, because I have negative equity in it. If they repurchased it, I'd be out ~$2.5k.

 

[vincejr]

Don't they have to buy it back for what it cost you?

 

[Nxt3]

Don't they have to buy it back for what it cost you?

They pay the purchase price, which was $24k. The loan amount is for $26k. It wasn't ideal, but it happened.


I just got off the phone with the lady at Regional. She informed me I would receive an offer from them by the end of this week. I explained that repurchasing the car from me would screw me over $2k and that it would be easier for me to just replace the car; I also stated if we couldn't come to an agreement by the end of the week, that I was going to pursue the Lemon Law. I made sure what I said was included in the case notes.

So, now I wait again.