So what does this mean now?We have to get our sunroof replaced?

 

Hyundai is doing a recall on 2012 Velosters
Hyundai recalls 2012 Veloster on potential of shattering sunroof | Reuters

 

It means if you're in the affected group your dealer will review and evaluate what's needed.

Link to the "Has your sunroof failed" thread http://www.veloster.org/forum/37-hy...ndai-veloster-issues-tsbs-recalls/7513-has-your-panoramic-sunroof-exploded.html

 

It would be interesting to know what assembly/installation procedures differed between the Vs manufactured prior to November 2011 and post-November 2011.

Fortunately my V's birth date is August 2011.

 

Be careful what you wish for -- I have a 8/2011 born on date, too. We probably got the ones with the exploding gas tanks! (And NO I have not heard of any exploding -- just an attempt at humor).

 

I bet even money that the issue in question is related to the assembly line and torque tolerances in the assembly process not being properly monitored. I bet they had the process being followed for the initial 5 months, then something changed on the line, and then on a review they found the issue, resolved it, and that's why there's a stop date. An overtorqued attachment point would stress the glass in odd ways and have random failures the way it's been described.

I think the question is how it will be resolved if you're in the target group.

 

According to this website, it was an "unloading station robot". Of course, who knows how accurate this info is... it is the internet, afterall.

Hyundai has announced the recall of certain 2012 model year Veloster hatchbacks, built between November 1, 2011 and April 17, 2012. At issue is a potential defect in the panoramic sunroof glass, caused by inadvertent contact between the glass and the unloading station robot. In all, some 13,500 models sold in the U.S. and Puerto Rico are affected.

 

I spoke with someone at the Westboro Baptist Church about the exploding sunroofs -- I am pretty sure you know why these particular sunroofs exploded.

 

not funny at all, please do not continue down this path, even in a humorous light.

 

^^^^^ What she said. And if that was an attempt at humor you may want to read a few knock knock joke books before going public. Bad taste.

 

I was part of the 11 and also had small cuts from all of the glass shards. Don't know if I'll have to get the glass replaced again or if its the entire assembly replacement. Hmm.

Just glad our voices were heard. Taking the time to formally write a complaint does pay off. Eventually.

 

View attachment Hyundai_reply_to_NHTSA.pdf

Here's a copy of Hyundai's letter to the NHTSA regarding the sunroof issue. I work as the Quality Manager for a 3rd tier supplier in the auto industry and routinely have to complete corrective action requests (CAR) when something goes wrong; it's refreshing to see how Hyundai replied to the NHTSA. I've always wanted to issue a CAR to the auto companies whenever I found something wrong with one of my vehicles, so this is like a Christmas present!

Also see they're recalling the Man V's for the parking brake issue as well; so glad because my V has been acting up when it rains - calipers sticking when I release the parking brake. I had the dealer take a look at it on 12/11/12 when they performed the TSB updating for the clock and Bluelink issues, but they reported "No problem found at this time. E Brake is working as designed at this time." Can't wait to show them thier report when I bring it in for the recall.

 

Thanks joemalski, for posting that letter and after all this time it comes down to Number 5, Bullet-Point g. Although many of us (including me) on this board surmised over the past year or so that the inherent qualities of tempered glass may have been the primary reason for these shatter events, it turns out that it was purely a manufacturing process defect and not a defect in the glass itself or glassmaking process. It should give great comfort to those whose V's fall into the recall that their glass will be replaced and also to those owners whose car was built after the process fix that their glass is safe. I also personally find this letter a fascinating insight into the manufacturing process and that running changes are always being made based on feedback from consumers. Certainly all cars are designed and engineered much more precisely in the computer-modeling age but still, under real-life conditions, flaws are revealed. I too think Hyundai should be commended that they responded, researched and fixed the problem relatively quickly but even more so that those consumers who had their sunroofs shatter not only endured the angst of the event but also followed through with reporting which takes time and diligence. This surely isn't "CSI Veloster" but indeed it has been a process that I think we can all now look back and breathe a sigh of relief that there were no "tragic" injuries and that the problem has been solved. -and most certainly to those here who pursued their "airing of grievances" this will be the best Festivus ever!

 

According to edmunds it the sunroof glass assembly. Not the roof itself that will be replaced. Of course, They are going to replace part of mine cause Part the factory tint has come off on part of roof not the moving roof, but the one the antenna is attached to. Ill upload a pic later if I remember I've had this on there since a few days after I've bought it. I live over and hour away from closest dealer and have not had time to take it in and have it looked out. I forgot about it my first oil change. I have an appt tomorrow for my 7500 mi maintenance interval. I will have them look at this and ask them if they have any information about the recall as well. My V born on date is march 31st.

http://www.edmunds.com/car-news/2012-hyundai-veloster-recalled-because-sunroof-may-shatter.html


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I was talking to the service guy at my dealership today and they still don't have glass part and can't say when they will get. Ditto for the part to fix the brakes per recall.

I asked when the recall work is done, will I get a loaner. No way that will happen, he said.

He said it's not Hyundai's policy to pay for loan vehicles even if its a recall regardless of how long to fix.

That sounds like baloney to me. I do remember when I bought the car they made me sign a disclaimer acknowledging that it's that dealership's policy to not provide loan cars.

But if Hyundai is paying, why would they care? Does anyone have experience with Hyundai providing loan cars for warranty or recall work?

 

Local practices, availability, etc., will dictate whether a loaner or rental they pay for is available or not. And, what maintenance packages you may have purchased, etc. There is no one size fits all here. Parking brake -- just how much time will that take to fix? Hyundai decides to save your life with a recall and you don't have two hours to wait and say "thank you" while they fix this? Yes, having things done that we don't want to have done are big PITA's. When you recall 150,000 cars do you really expect Hyundai to have 150,000 loaners available? Exploding sunroof - I might agree a loaner or rental that they pay for is warranted here -- IF they have to replace the glass or the infrastructure and it takes a day or two or more. I had a TPMS issue and the service manager wanted to look at it for a couple of days and gave me a loaner. I took the loaner, and no TPMS issues since. Again -- it is all about what they have available, and often at the dealership's discretion.

 

all depends on your location, as yours is blank we can't help.

 

Went to dealer today for this. They did a pressure test on sunroof. It exploded. They had the glass already there. Swapped it out within the hour. They will do a pressure test when you guys bring them in.

 

This is so good to know! Thank you for sharing this information. It sort of demystifies the process. I hope everyone in this forum who was part of the recall goes and gets this test done.

 

Wow i didnt expect they would risk actually breaking it. Glad they are taking care of it.

 

Like you, I did not consider that the testing would be make or break! It kind of makes me want to have mine tested since it wasn't part of the recall. As a first time Hyundai owner, I have to say I have been impressed with the service that I have received in the first 15 months, they handled the MPG thing extremely well. Hyundai owners of many years told me I would love the Hyundai service. They were right. I am now what corporations would call a "promoter". Corporations send out surveys with questions like "Would you recommend ***** to a friend?". A simple yes or no question. Answer yes, and you are a promoter. Corporations are focusing on promoters now -- it is always something -- but at least this approach is more closely aligned with customer satisfaction than other matrixes.

 

I believe Hyundai as a car-company is probably one of the best, most-conscientious Makes out there - and they are steadily improving in every way any deficiencies they have with their product. However, some of the "Dealer Network" still needs substantial work (I have had hate-inducing I-want-to-choke-the-life-out-of-the-Service-Manager-until-his-head-comes-off experiences at TWO Hyundai Dealers now, completely out-of-the-blue on BOTH situations).

Perhaps a bit of the Ol' "thinning of the herd" might make an enormous difference in the way they do business.

Or not. I'm no expert on this, that's for certain.

No such problems with any of the OTHER Makes of Dealerships I've bought the 8-odd new cars from in the last 10 years - even when there's a problem, they've just "fixed it" - minimal hassle. Customer Comes First. Not so with Hyundai Dealers, it seems. Just read through this site (or one of the many sister-forums in the Autoguide "family" alone) for confirmation and examples of what I'm saying here.

Vehicle Quality and Style: Un-Matched. A Cut Above.

Dealing with Hyundai's Sales Network: Stellar.

Dealing with the Service Department(s) of their Dealer Network: Hit-and-Miss, mostly Miss, at Best. Like rapidly stapling your genitalia to slab of roughcut-lumber with an industrial nailer, then dousing it with fuel-oil and setting it aflame before throwing yourself into traffic on the hopes if you're run-over enough by semi tractor-trailers the flames will go out harmlessly, at worst.

 

Stopped at the dealership today and was told that they needed to inspect the sunroof. A little while later service Manager told me that my sunroof exploded during the test and showed me my car. They were very apologetic and quickly got me a rental car since it was the end of the day.

He told me that they put tape on the glass, then place a tube on top and drop a ball on the glass. They tested two earlier in the day with no issue. It was on the 3rd test spot when mine disintegrated.

I've had no issues with my car and I certainly can't blame the dealer for the sunroof. Hyundai is taking care of the issue, so kudos to them. Was looking at the '13 turbo's sticker! Yikes!!

 

Why would you test to see if a sunroof breaks when you don't have time to fix the issue... Seems silly to me.


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I just find it ironic that the test to see if the roof will break is to actually try to break it.

 

And what happens if the test is administered incorrectly? Having a sunroof replaced under cost to the owner because a Tech pencil whipped something doesn't sound fun to me.


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Does anyone know the VIN number range?

 

It's a manufactured on date range of November 1, 2011, through April 17, 2012 as noted in the first post, if you're in that range, time to visit a dealer.

 

I took my car in for oil change. They did a drop ball test to determine if the sunroof was bad and it failed. It was a steel ball, about 1 1/2" diameter, dropped from about 12" high. Looks to me like this would break any glass but they say only some fail. Hyundai put me in a rental and took care of the replacement at no cost to me. I am satisfied with that. Check to make sure it is working properly though. I had to go back for them to fix that. Again, they put me in a rental until it was fixed. No problem with that either.

 

Has anyone actually seen the recall itself? Has anyone posted it. Reading what is being inspected will tell a lot.

 

You mean like post #1 with the link to NHTSA and the actual recall link?
c'mon folks.. read the thread, not only that the existing threads have reference to what the issue was in manufacturing, and this thread references how they test it.

All of these items are already answered in the forum, yup, I'm being a PITA, but if they're already answered why should anyone post again if they're only going to get read once before someone else asks to have the info personally given to them.

 

Took mine in for ebrake recall and check sun roof they told none had failed YET..... Yep mine failed so being replaced right now

 

I have not gotten around to bringing my V in for the recall yet. Is the replacement sunroof any different or is it just replacement glass?


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I have not gotten around to bringing my V in for the recall yet. Is the replacement sunroof any different or is it just replacement glass?

Just replacement glass, there was nothing wrong with the initial glass UNTIL the installation process in the plant overstressed it making it prone to failure.

 

Just called the dealer cause my car was taking so long with the recalls. They informed me that mine was the first one they had shatter on them. They are in the middle of replacing it now.


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And it's back at the dealership cause the sunroof won't open now. But there are a lot of crack and pop sounds when I attempt to open it. Apparently checking the operation of the sunroof after it is replaced isn't written anywhere for these people.


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And it's back at the dealership cause the sunroof won't open now. But there are a lot of crack and pop sounds when I attempt to open it. Apparently checking the operation of the sunroof after it is replaced isn't written anywhere for these people.


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it might just need to be reset. in your manual it explains how to do that. this happen if you disconnect the battery.

ETA: I took mine in and they had like 4 things to do including the roof. My roof passed fine and they updated my system software and then replaced my rear caliper (didn't know mine needed that but since it came up they did it) and sent in my MPG.

They didn't realize there were that many things to do on my car and they told me it will take a few hours and i said I'm not going to sit there for a "few hours" so they gave me a loaner for the day and gave me a Genesis 4dr V8 to drive around......... let's say i miss that power.