Interesting contrasts in experiences...perhaps due to differences in purchase dates (mine in October '11).
T&C lost my business because they wouldn't budge off MSRP and refused to even entertain the notion of a Motozuma purchase, i.e. saying they had never heard of it and refused to explore it. Miller almost got my business with a $500 below MSRP offer. In fact, I was on my way to sign the deal (a silver w/black interior DCT/Tech) when I passed B'ton and saw an identical V but with gray interior (which I preferred) on the lot. After less than 1/2 hour and a short test drive, I put $10,000 down on the purchase of that car at invoice. Last month, I returned to B'ton for a free oil change and the DCT flash...was impressed with their service (except for a slight overfill of oil which they offered to correct).
Of the 6 local dealers, T&C was the only dealer that was sticking to MSRP...all the others were offering discounts in October. Can't comment on what the dealers are currently offering. I'm sure glad I didn't/don't have to deal with the SoCal dealers though. That appears to be a seller's market down there.