[Dispute]

Reverse bulbs (stage 1) look amazing. Much easier to see curbs while backing up (if you parallel park a lot). Definitely worth purchasing! The license plate bulbs are not from Diode Dynamics. I ordered a pair but one was not working so I'm emailing them now.


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[xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx]

My left license plate light is flickering and hasn't stopped since 3 days ago. Is it covered under warranty or do I ha e to order a replacement?

 

[Diode Dynamics]

My left license plate light is flickering and hasn't stopped since 3 days ago. Is it covered under warranty or do I ha e to order a replacement?

Our LED bulbs have a 1 year warranty from purchase. You can fill out an RMA request from our website.

-Garrick

 

[velociraptor]

...we do not jack up the prices to astronomical levels...

Really? Your Stage 2 is what I have in my car. Or at least it looks similar. Looking straight at them will blind you.

I got them from my light guy (does HIDs, interior LEDs, every automotive light in existence) for $10 each. Installed. (Not that they're hard to install anyways)

So how exactly do you jump from $20 (where he's still making a profit) to $60, plus $5 shipping? I could buy three sets and still be better off.

I'd like an explanation of what makes DD's LED lights so special that they are worth 3x the price I paid for mine.

The floor is yours...

 

[velociraptor]

Our LEDs come in different stages of brightness to fit your all of your needs!

-Nick C.

Excellent. That does nothing to answer my question though.


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[velociraptor]

I'm sure you do. But once again, this is simply avoiding my question. I think it's a fair question.

Care to send out a response?

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[Diode Dynamics]

I'm sure you do. But once again, this is simply avoiding my question. I think it's a fair question.

Care to send out a response?

Sent from my S3

Sorry I didn't respond sooner, my alerts weren't working correctly.

Let me clarify things for you,

We sell a high-quality product at a fair price. Sure, you can easily purchase LEDs/HIDs cheaper from a small eBay retailer, but they won't stand behind their products, they won't be there to answer any and all questions you have about them. They won't take the time to make sure you are satisfied with their product, and they definitely won't send you a replacement with a return shipping label included for your convenience.

You can buy LEDs/HIDs from them multiple times and hassle with replacing them out all the time, or you can buy from us once and have the comfort of knowing they will work right the first time, and be BRIGHT!

In this industry, you get what you pay for. However with Diode Dynamics, you get what you pay for and then some. We are honest about our products and we are passionate about taking care of our customers.

Also, *despite a few glitches due to missed alerts lol* I will always be here to make sure your questions are answered and you get exactly what you are looking for.

For future reference, send me a PM or email us: [email protected]

I try my best to help everyone all the time, but sometimes questions are missed.

I appreciate your questions about our company, and I hope you choose us in the future. We love customers that ask us the tough questions and want to learn more!

Thank you,

Nick C.
Sales Manager
Diode Dynamics

 

[Diode Dynamics]

very...VERY BRIGHT Stage 2 LEDs btw

Nick C.

 

[velociraptor]

Understood. Thanks for the response!

I can definitely attest to ebay sellers being somewhat unreliable. However, my light guy stands behind his products. Of the more than a dozen lights I've bought from him over the years, one had an issue (after over a year). It was replaced for free and without issue.

I guess him coming to my place and personally replacing the defective light (with a newer, better style) within two days is on par with your return shipping label approach. However, it still brings the cost question up.

I have a great warranty (one call and it's fixed), great reliability, selection of any light available and even free installation. All for much less than DD.

As such I still have to wonder about the pricing of your products.

Sent from my S3

 

[Diode Dynamics]

It sounds like you got very lucky.

We could sell backup bulbs for $20 if we wanted to. Why not? Our bulbs cost more than $20/pair. Why?

Your bulbs are not the same as the bulbs we sell. They may look the same, but one of the biggest misconceptions with LEDs is that if the bulb looks the same when it's off, it'll look the same when it's on. Could we supply cheaper bulbs? Yes. Our bulbs use genuine Samsung and CREE components, not knockoffs, resulting in higher quality and a brighter light. How do I know that? Because I've been doing this for 6 years, worked with over 40 different manufacturers of LEDs, and sold tens of thousands of LED bulbs.

"eBay quality" is generally about 10% failure in the first year, whether partial or total. Yeah, if you get lucky, they may last forever for you. Maybe it's worth buying a couple bulbs knowing that you may have to replace them.

We have strict quality control, and currently only offer bulbs that have lower than 3.5% failure rate in the first year (and we have been lowering that number over the years). While you got lucky, we deal with over a hundred customers a day, and our goal is to make sure every single one has zero issues. eBay sellers can deal with negative feedback since there is no brand reputation, but we must provide higher quality, which means higher costs.

Our bulbs are competitively priced based on the quality and level of service. Our primary competitor sells a similar bulb for $99/set.

If you're happy with your eBay seller, please feel free to keep shopping with them. However, please stop comparing your bulbs to ours. They are not the same product. If you have any further questions, please direct them to me via PM.

Thanks,
Paul

 

[myeo09]

I'll be interested in your product Diode, just picked up my VT last week. Where do I begin?! Haha


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[velociraptor]

It sounds like you got very lucky.

We could sell backup bulbs for $20 if we wanted to. Why not? Our bulbs cost more than $20/pair. Why?

Your bulbs are not the same as the bulbs we sell. They may look the same, but one of the biggest misconceptions with LEDs is that if the bulb looks the same when it's off, it'll look the same when it's on. Could we supply cheaper bulbs? Yes. Our bulbs use genuine Samsung and CREE components, not knockoffs, resulting in higher quality and a brighter light. How do I know that? Because I've been doing this for 6 years, worked with over 40 different manufacturers of LEDs, and sold tens of thousands of LED bulbs.

"eBay quality" is generally about 10% failure in the first year, whether partial or total. Yeah, if you get lucky, they may last forever for you. Maybe it's worth buying a couple bulbs knowing that you may have to replace them.

We have strict quality control, and currently only offer bulbs that have lower than 3.5% failure rate in the first year (and we have been lowering that number over the years). While you got lucky, we deal with over a hundred customers a day, and our goal is to make sure every single one has zero issues. eBay sellers can deal with negative feedback since there is no brand reputation, but we must provide higher quality, which means higher costs.

Our bulbs are competitively priced based on the quality and level of service. Our primary competitor sells a similar bulb for $99/set.

If you're happy with your eBay seller, please feel free to keep shopping with them. However, please stop comparing your bulbs to ours. They are not the same product. If you have any further questions, please direct them to me via PM.

Thanks,
Paul

Paul,

I deeply appreciate your detailed response. Throwing in stats of your experience and your failure rate are definitely appreciated as well.

I can understand your point that the bulbs are not the same. Without knowing the suppliers I can neither confirm nor deny.

All I can say is that my experience has been good, but I do respect the fact that you use genuine top-grade components.

I would like to clarify, however, that I don't buy from an 'eBay seller'. It's my friend who runs his own business supplying lights for automotive applications.

Once again I appreciate your response as it has definitely improved my view of your company and your products. I will also be recommending DD should my friends or family be asking about vehicle lights. I greatly respect the fact that you responded, in detail, to each of my questions rather than simply ignoring them. It shows how much you stand behind what you sell, and that is something which is too rare nowadays IMHO.

Cheers.

Sent from my S3

 

[ViggiSS]

Ordered licence plate bulbs today : in jersey. Maybe Tuesday Wednesday?? I'm pumped!

2012 Mara-Blue NA-V.. Base with NGM Springs, GarageLine 20/25 spacers, tk.com CAI, custom glasspack axle back , 8000k HID lows and added fog lights

 

[browns037]

I sent an email. Had a question about something.

 

[lui18]

Whats the difference in "stages"?


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[Diode Dynamics]

Whats the difference in "stages"?


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We offer different bulb models for each location with varying amounts of brightness

If you have any questions on which bulb fits your needs best, feel free to give us a call: (314) 205-3033

Thanks!
Nick C.

 

[reggy66]

So are these plug and play? Or do you need the whole kit with it?

 

[mehringe]

I have just the XP80 bulbs. They are amazingly bright. And yes they are simple plug and play

 

[reggy66]

I have just the XP80 bulbs. They are amazingly bright. And yes they are simple plug and play

Thank you! I think this is my next project

 

[Diode Dynamics]

Thank you! I think this is my next project

Feel free to send us a PM if you have any questions!

We offer free-shipping for U.S. forum members as well

Nick C.