I've read some threads on other people having this issue but the problem I need help with is determining if its the switch or the actuator. The ONLY way to open the hatch is to use the manual latch. If you use the FOB, the tailgate switch, or the unlock on the doors it will not unlock. I can also confirm that there is 0 sound coming from the area of the lock when anything is clicked in an attempt to unlock it. My main question is the switch on the tailgate before the actuator, meaning that it could be an issue with the switch, or if nothing unlocks it but the manual way can I just scratch it up as the actuator that needs replacing.
I saw where people were saying there is a tap that breaks off where the gear is, but mine makes 0 sounds when you try to unlock it.