Normally I am not one to complain and I am rather patient, however what I experienced should be expressed and noted.
I wanted the NGM lowering springs for my Veloste, I ended up buying them directly through NGM House of Power rather then from one of the vendors here that sells them.
This purchase was made through the NGM website on Monday Nov. 5, 2012. I quickly got a confirmation email for my order, but that is where ANY communication ends.
Now, working for a high volume shipping company myself, we try to get all orders shipped within 1-2 business days, and that is typically the norm for most companies. While on the NGM web site I didn't find any information on their shipping policies, nor were they included on the confirmation email. Two business days went buy and I had not heard from NGM. So I email them and ask for an order update. No reply. I emailed again the next day. No reply. A third email was sent AND cc'd to their alternate email and still, NO REPLY. I tried calling a few times, and it always went straight to voice mail, so I left a voice mail one time. Never received a call back.
All in all, Wednesday I emailed and called, Thursday I emailed, and Friday I emailed.
My order did finally ship on Monday Nov. 12, 2012. So 7 days or 5 business days after placing the order, it finally shipped. This would have been all fine and well if they would have simply emailed me back or called and update me on the order.
The service, or lack there of received from NGM was unprofessional. I don't think my expectations of when the order should ship were out of line.
I personally will never buy from them again, and I would urge others not to buy from them directly either. There is no excuse for not staying in touch with your customers. If something bad had happened, at the very least they should have emailed me back and explained the issues. Even to this day, 2 weeks after the order was placed and 3 emails were sent, STILL no reply.
Just a heads up.