My bad experience with NGM House of Power

[Bdiggy]

Personal attacks.....nice. Good luck with your KDM ezperience. I have a feeling you're going to hate it:thumbup:

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[Aces and 8s]

I call them how I see them.

[BluMeanie]

So.... the MORAL of this Story seems to be: If one LIKES the NGM product, yet has NO PATIENCE for NGM's "Customer Service".... then one should probably just buy said-same product from an authorised VENDOR in the USA, such as (and Ima just name-droppin' here) Import Shark.......

Otherwise, one should **** Off. Or something like that.

[Aces and 8s]

Na, I won't buy from Import Shark either after their reply here. Shame, I was going to buy some lights from them, not now. Not that they care either.

Truth be told, it seems most of this forum is chill with being horribly served. That's fine, to each their own I suppose. Reading through other threads and group buys etc, the business practices here are piss poor.

All is good and well though. I got the springs I wanted, the whels I wanted, and I can just do a awesome retrofit myself, no need to buy anything else from the vendors in the KDM scene.

:-)

[elecblue06]

I call them how I see them.

If you're calling them how you see it then I guess everyone else should as well.. you're an impatient stuck up self entitled punk.. Good luck with you're kdm experience as most of the stuff will take forever to get to you and the amount of contact you will get is slim to none due to most of the products being made over seas. Sorry you think that everyone is inferior to your standard of customer service, do us all a favor and sell your car now so some other forum can hear the whinings. You won't buy from importshark he was telling you why they probably didn't get back to you and that is also a problem. There's no reason to email a company about shipping unless you haven't received the item and have no contact/ confirmation about shipping and it's been over a week. Two days, common man give me a break, **** there are companies that sell parts that usually have things shipped out same day but there are other times where they've taken 4-5 days to ship it, I've never once sent them an email asking why my package hasn't shipped unless it's gone an unreasonable amount of time because common sense says they're a business they're busy and things can get slightly delayed from time to time. Why you would order manufacture direct is beyond me, 90% of the time it's better to order from a vendor for reasons exactly like this.

With all your complaints I wonder what car you had before this that every vendor on the face of the planet was so stellar for.

You know since we're calling things how we see them.

[Aces and 8s]

Rofl! You mad bro?

You guys really must enjoy these Hyundais. You're acting like they're the greatest thing ever. Yea, I've received way better service elsewhere and if me wanting to know where products I paid for are makes me a punk, fine.

SMH, too many sack swingers in here. How dare I expect to be treated like a customer and not just a number and dollar signs.

[RPW00Mirage]

geebus christ guys.

he shared his experience and eveyone jumped all over him. real nice. i wouldnt order from them either if they cant return calls/emails. its total crap. just because we only have a few manufacturers for aftermarket doesn't mean we have to hold them to such a low standard. you can get this treatment from ANY manufacturer. hell, even ebay or local craigslist.

there is no excuse for poor communication especially once someone takes your money.

[elecblue06]

Rofl! You mad bro?

You guys really must enjoy these Hyundais. You're acting like they're the greatest thing ever. Yea, I've received way better service elsewhere and if me wanting to know where products I paid for are makes me a punk, fine.

SMH, too many sack swingers in here. How dare I expect to be treated like a customer and not just a number and dollar signs.

lol there's no sack swinging here, I'm just , like you, calling it how I see it. I haven't even gotten my car yet, but I have common sense which is apparently hard to come by. Lol treated like a customer instead of a number/ dollar sign.. Seriously? You emailed a company 2 days after you bought something asking what was going on with a shipment and then incessantly nagged them till you got it, that's not a customer, that's a baby crying because he didn't get his baba the minute he puckered his lips. Like multiple people have said, if you waiting a week or more didn't receive you product THEN started emailing them this thread would be a completely different story. As previously stated NGM is a VERY small company, I'm sure if the situation was reversed and some one was badgering you about shipping something out you'd be like ... is this guy serious right now?

BTW I love how since no one argrees with you that consequently means every one of us are nut swingers.

[Aces and 8s]

Haha. A baby. Sure. If you say so. A simple email to ask for an order update is fine. No where in any spectrum of this world is there a magical unwritten rule that a buyer should not contact a seller about shipping. What part of "their website did not mention shipping times" didn't you understand? Subsequently being ignored by the seller is bad business. It's clear people here don't agree and like being treated the way they are by KDM vendors. Crying shame.

[RPW00Mirage]

i agree with aces and 8s.

[elecblue06]

Haha. A baby. Sure. If you say so. A simple email to ask for an order update is fine. No where in any spectrum of this world is there a magical unwritten rule that a buyer should not contact a seller about shipping. What part of "their website did not mention shipping times" didn't you understand? Subsequently being ignored by the seller is bad business. It's clear people here don't agree and like being treated the way they are by KDM vendors. Crying shame.

I guess the same thing you don't understand that it's a small company, and badgering someone is not a great way to get what you want. Should you have gotten and email at SOME point yes.. but then again you also shouldn't have contacted them as much as you did. Nope no unwritten rule more like common courtesy to see how things go before incessantly bugging a company, there are so many ways this thread could've went in your favor if YOU did things a bit differently and the outcome was the same. Instead most people are coming in and thinking, really? It's not that we like getting treated this way, it's that we think YOU we being ridiculous MORE then we don't like being treated this way.

[ghostndragon]

What part of "their website did not mention shipping times" didn't you understand? Subsequently being ignored by the seller is bad business.

Here's the problem--you ordered a part before noting this issue. Your bad. Subsequent crawling up the business' butt because you expect something they did not promise will make them not sad that they lost you for a customer. Clearly, they have a good reputation. While I agree that they should have responded to an email, I do not agree that they should have to deal with 3 emails within 3 days within a grand total of FIVE days after ordering. That is unreasonable.

As for Aces "simply sharing their experience" and us "jumping all over him," well, his expectations were unreasonable, and it's ok to say it. (Not that some people haven't gotten a bit out of hand and childish. "Sack swinging," "nut swingers," and "cry baby." Really?) Sharing an experience when you've been a reasonable customer is helpful. Sharing an experience when you've been an unreasonable customer is not helpful and unfair to the business.

[Aces and 8s]

Being a small company excuses nothing. They will stay small at that rate. Yup, I sent an email, that said, may I have an order update please. Wasn't rude. Just a simple question. 24 hours went by, plenty of time for a reply so I called and did not get an answer. As a customer I felt ignored. Shame on me. Bad customer! How dare I interrupt their super charger projects! How dare I!!!

[elecblue06]

oh damn wait a minute I didn't realize who you are, and that you're better then every thing else everyone has going on. my bad you're totally justified in all of this

[Aces and 8s]

Damn right, I am better than you all! Thanks for noticing.

[DasAlbatross]

I'll call it like I see it: No response to customer inquiries is really unacceptable from a vendor. If you're going to deal direct with customers be prepared to take some time to answer customer inquiries. I've had this happen and its driven me nuts.

Also, they probably didn't respond because Aces and 8s is a total jagoff moron.

[Aces and 8s]

Not sure if serious.

[DasAlbatross]

100% serious on both counts.

[Aces and 8s]

Jagoff or not, NGM wouldnt know.

I was polite in my emails. I simply wanted a reply and didn't get one. So they definitely can't use the "This guy is an unreasonable jagoff" excuse for not replying. I simply asked them when my order would ship. No reply. I could care less about the time it took them to ship , how long it took to arrive, or if a monkey dressed as a FedEx guy delivered it. All I wanted was a reply to my email in a reasonable time, or a return phone call. I got neither, hence the piss n' moan fest. I don't really care if people don't agree. But damn, enough with people saying I cared about the shipping speed. I just wanted some communication. Which clearly you understand.

[Mike@ImportShark]

FYI, I was just pointing out that they're a small company (3 people actually) and are extremely busy with MAKING NEW PRODUCTS. Their main concern is not the actual selling because they have dealers doing that for them. Anything extra they get directly is just gravy. If people complain about things like email after email with the same question not being responded to when a product is not going to be late in the first place, then companies like NGM are going to just start ignoring the Hyundai aftermarket more and more. In short, all I said was to give them a break, that's it. I'm sure them sending you the tracking information was their form of a response.

And btw, there is a delivery time right in the product listing. If the springs didn't get delivered within the 2 weeks that they stated, then I can see you having something to really gripe about. In this case, responding to emails is not their #1 concern--getting the product delivered exactly on time was. You really can't fault them for that.