6 months & 32000km..GPS problems & poor customer service...

[Rush]

Well 6 months have whizzed by since Itook delivery of my m/t Boston Red Tech V. 32000km has now rolled upand so has the obvious poor customer service from Hyundai Canada.Back in April when I took delivery the GPS stopped working in thefirst 24 hours. I called the dealership and was going to have itlooked at when I had my first oil change at 2000km. As luck wouldhave it, it started working the day before the oil change so nothingwas done. Since then the problem has been intermittent. It has beenin at least 8 times, 2 replacement head units, 1 replacement antennaand 2 rental cars. My dash has been damaged twice and repaired and myleather shift knob cut and replaced and the dash is currently gougedbecause the dealer doesn't want to fix it now because they know it willbe back again. I certainly enjoy showing off my new V with thedamaged dash. The last install of a head unit resulted in no changeso they took it back out and put #2 unit back in. They told me itwasn't working and they would again contact Hyundai about what to do.I called back 4 days later and they told me that they would nowreplace the feed-line between the radio and antenna, which may mean removing the entire dash, although the cable showed good continuity. However I informed them the gps had startedworking again so they would do nothing at this time. Now I'm gettingpissed with a 60000 km warranty on the radio and having it over 1/2gone I'm thinking it will run out before the gps gets fixed. So Isend a letter to Hyundai Canada. Their reply, the dealer advised themthat the gps was working to specifications and nothing could be done!I should not have been honest with the dealer! No reassurance thatthey would get to the bottom of the problem, no reassurance that ifthe warranty ran out they would fix it, nothing. I now know the value of the Lemon Law since it encourages the manufacturer tofix it the first time. Unfortunately we don't have it here in Nova Scotia. So if you are considering a Hyundai beware anddo your homework. If anyone wants to know of any of my other problemsI will surely share but there is only a couple and none asdiscouraging as this one, particularly in the attitude of Hyundaihead office so don't expect too much help from corporate if you have a problem.

[VelosterLady]

Wow definitely nothing like this for Hyundai USA, if you complain about anything they get right back to you and get right on it. Even for the used car sales, and questions or issues I had, I got immediate responses from Hyundai USA about them and immediate action. Though the dealership I work with now 100% takes care of any issues with out question, even takes care of customers cars who have run out of warranty, so calling Hyundai USA is not even an issue. Hope you can get something done for your car.

[TurboVark]

Velosterlady: I concur with you. We are on our second Hyundai because of the superior service. A Santa Fe with 100,000 miles and one issue during that complete time frame at 92,000 miles. Warranty repair done in an hour. None with the Veloster Turbo yet, at 10k.

[Vintagemaskman]

I had my 2012 Veloster Tech in today for the FIFTH time regarding my touchscreen, gps, etc. I even drove the car straight to the dealership when the screen froze one day so that they couldn't give me the same excuse they gave me before:" Well, it seems to be working now...?"
Today they 'reset' it again and I told them I wanted it fixed. They said if it freezes again, they'll look into replacement. Guess what? 4 hours later...it froze.
Reading posts on this forum DEFINITELY shows a huge difference between Hyundai Canada and Hyundai U.S.A.
All of the recall issues spoken of here, when brought to the attention of my service dept. here in Canada....are unheard of. The excuse given has been...well Hyundai Canada and Hyundai U.S.A are different companies and don't share the same info...
What???!

[MTD]

Sucks that it keeps happening. Hopefully they can resolve it. TSB and recall info is usually the same in the US is it here, but it just takes longer for us to get it.

You can look up TSB and relevant other info here...
http://www.haccservice.com

[gabez]

I hate to be the bearer of bad news, but Hyundai USA has been less than poor based on my experiences. I'll let you know the day something actually gets fixed.

[bria5544]

I purchased the first Veloster delivered to South Florida and I have had nothing but issues with my headunit. Its been replaced twice to fix an iPhone/voice command issue with no actual fix. The dealer had to replace my dash both top and bottom pieces due to technician negligence and damage after the headunit replacement. I gave up and got rid of the iphone. I have attempted to rectify the issues through Hyundai USA but they have not been helpful in any way. I will NEVER purchase another Hyundai and as soon as I can sell my current car, I will be getting rid of this malfunctioning POS. I would not trust Hyundai to fix anything in a timely manner or ever. I've heard of first gen, first run cars having issues, but if I'd known 16 months of heartache was in store for me, I would have just stayed with Honda or Ford.