I am a new member, I've been reading some things on the forum since before I purchased my Veloster, and now I have an issue with it that I hope you guys can help with. Please forgive my lack of technical speak.
I have a DCT with Style. Purchased February 5th. 2500 miles.
I don't know the date of manufacture, it's not currently in my possession, but if there is somewhere I can find it using only the VIN, I do know that.
Well, here it goes:
A few weeks ago, I noticed that on occasion when reversing, it seemed that I'd lurch backward really suddenly with barely any pressure to the gas. Sometimes I also felt like the car could be a little jerky and picky when accelerating. I chalked these things up to such a drastic change in what I was driving- I came from an '08 TL to the V.
Well, one day I back up and shift to drive, and the engine revs, but the car does not move. I drove standard for 8 years before the TL, so I can tell you that to me it felt like I was in neutral revving the engine. No movement in the car, not even a creep. I put it back in park then back in drive and it worked. I figured that maybe I hadn't gotten the shifter all of the way into the drive position. My TL had VERY defined positions for the shifter, so there was never any question. The digital display with the cluster did say D, though.
So, this has happened a handful of times now, and over the weekend, I thought that I should take it in early this week to get it checked out.
Sunday, my boyfriend and I got in the car, the reverse-to-drive issue happened again, it was the first time anyone had witnessed it (yay! I'm not crazy!), but once again, I tried to examine what I was doing to diagnose any operator error. We were driving on some hilly roads, and I gave some gas into a hill, and the RPM shot up with no torque. Once again, like I was in neutral revving the engine. I let off of the gas for a second, tried again and felt the gears engage and car accelerate into the hill. I was probably going about 40mph up a medium grade incline. No other problems that day.
Yesterday, car starts fine and acts fine on the 8 mile drive to work. I get in after 9.5 hours of it sitting, start it, reverse out of my spot, switch to drive, and once again no reaction from the car when pressing the accelerator. This time, I put it in park then back to drive after a couple of seconds, and it doesn't engage yet again. The third try finally does it.
About 2 miles down the road after stopping at two different stop lights on the access road, I am at the third. I take off from the line at a normal pace, and I BELIEVE it was 2nd to 3rd gear (it could have been 1st to second, but I think I was already beyond that), the car does it again. I almost got rear ended by another car who expected me to keep accelerating. Obviously I know without a shadow of a doubt that this car needs service, so I make up my mind to leave early to make it to the service dept.
This morning, I call service and leave a message that I'd be en route shortly. I head to the car, ready to get a video of it in action since I've seen some posts about the service techs not being able to replicate what owners are experiencing. The service front desk lady calls me back to see what's happening, and I have her hold while I turn the camera on my phone on to record the start.
So, I start the car, and the P for Park on the cluster display is flashing/blinking. I put it in reverse to see what was happening there, the R was blinking. The car was acting once again like it was in neutral.
The service advisor gets on the phone, tells me not to drive it and to call roadside and have it towed. I comply.
While waiting for the tow truck, I log onto blue link, and there is a red stop sign on the main page over the hood that says Transmission and to call the service department.
They were so busy, they didn't even have it in a spot until after 4. I couldn't get the video to them because their email service wouldn't allow it, but I finally got a personal email for my advisor about the time they were closing to send him the video (which shows the blinking R, a sliver of the tachometer showing the rpms climbing with my pressure on the accelerator, but is not very telling beyond that- my voice and the service lady's voice both muddling sounds of the car).
Of course, the car is showing no signs of anything wrong, they were able to back it up and get it into the bay just fine. The car threw no codes at them, but they know that I had a bluelink alert. They just couldn't see that coming from my car to them when they hooked it up. They were able to see in the Bluelink logs that an alert was sent to me right around the time I started my car this morning. They were flummoxed as to why they didn't see anything coming from the car to them and had to look for it via Bluelink.
So, the only thing I have to help them is this description and my crummy video.
The tech is driving it tonight.
I can't get a loaner until they find something wrong with it, but my near-collision yesterday is what I consider a risk to me and Hyundai if I drive it and wait for it to mess up again. I don't want to put anyone in that situation.
Any ideas I should bounce off of them? My advisor did not know about this forum, but I told him to check it out when he could.